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Terms for data verification
We usually verify accounts within three minutes, but in some cases, the process can take up to 24 hours. The actual review time depends on the workload of the specialists, but we do everything possible to ensure the verification process goe...
Benefits of verification
Account verification is necessary to confirm the customer’s identity. Customers with verified accounts have access to a wider range of deposit methods as well as to bonuses offered by InstaForex.
Necessity of verification
According to the Public Offer Agreement accepted by the Client when registering an account with InstaForex, verification of a trading account is optional. However, the Company has the right to request the Client to confirm the validity of t...
Restrictions for non-verified accounts
Yes, you can still deposit and withdraw funds if your account is not verified. However, some payment methods such as bank cards/wire transfers are available only for verified accounts.
List of documents for verification
The list of documents accepted for every verification level can be found in the For Traders section of the InstaForex website Trading account verification. One document from the list is sufficient to verify the account at any given level....
Benefits of second verification level
After passing the second level of verification, you get access to the following benefits:- bonus programs (100% Bonus and Coupon Bonus);- possibility to win a prize for taking part in contests;- deposit/withdrawal of funds through bank card...
Size of uploaded files
The total size of the files uploaded for each level of verification should not exceed 25 Mb. The resolution of the image should be at least 400 pixels.
Rejection in document verification
Check your status in the Client Area in the Account Verification section and carefully read the letter with verification results that was sent to your email. To successfully complete the verification process, follow the recommendations sent...
File upload error
If an error occurred or nothing happened when you were uploading your documents, try to do the following:try to verify your account using another Internet browser;clear cookies and cash on your browser;check the total size of the files (it...
Benefits of different verification levels
The second verification level confirms the identity of an account holder. After passing the second verification level, the Client gains access to all services of the Company.
Ways of verifying client's identity
In most cases it will be enough to upload the photo of your ID and Proof of Address to verify an account. You can check the list of the documents accepted for verification for your country here.If you cannot provide the copies of the docume...
Requirements for verification documents
All the documents uploaded for account verification must meet the following requirements:1. The photo must be clear and in color.2. The image must have a two-page spread, including all edges and corners:• photos of both sides of an ID card...
Personal data security assurance
According to the Public Offer Agreement, the company guarantees that the client’s personal data and especially the client’s identity documents are considered confidential and shall not be disclosed to any third party.As an extra protection...
Display of verification status
After you upload documents for verification in your Client Area, you will see the status telling you that the documents are uploaded and accepted for consideration. Besides, we will email you a confirmation that your documents are received....
Verification by email
If you cannot upload your documents in the Client Area, you can email them to the Verification department at verification@mail.instaforex.com You need to provide your account number and the code word in an email. You can find the code word...
Third verification level
After you pass two levels of verification, the field for uploading documents to the third verification level will appear in the Verification section of the Client Area.The third level of verification is an optional procedure for all account...
Benefits of third verification level
The third verification level is required for the clients who need to withdraw profits received with the use of some no deposit bonus types. If you are required to pass the third level of verification, you will see a message about it on the...
Failure to accept a client's photo for verification
Most frequently, photos are declined because they are too dark or the data in the document is impossible to read.There is no need to take a full-length or waist-high photo. To take a high-quality photo, hold the document in your hand at fac...
How to verify account via InstaVerify?
You can use the InstaVerify app compatible with both Android and iOS.You can take a photo of a document or upload its photo from the memory of your mobile phone. After that, you should send it to InstaForex Verification Department.In the a...
Editing uploaded files
If the photo of the document is on your PC, then right-click on the file and select Properties to check its size.You can change the file size using Paint, a standard desktop drawing software (open the document through this program and click...
Limited verification
Please note that if you are planning to deposit/withdraw funds using a bank card or a wire transfer, then previously accepted documents for account verification do not meet the requirements of processing systems.To repeat verification, plea...
Limitations on payment document verification
You might have uploaded a screenshot. Electronic documents are accepted only in PDF format.Make sure that you do not violate the laws of your country, providing electronic documents. You may check up the list of accepted documents, followi...
Refusal of reverification
Rules for accepting documents by payment systems have been tightened up. That is why the company may ask its clients to verify their accounts again if a deposit/withdrawal of funds is performed by means of a bank card or a wire transfer.The...
Editing personal data via support service
To edit the data, please send a request to the email support@mail.instaforex.com. In the email, you should specify the issue and your code word. You can find the code word in the email that was sent after the account registration with the s...
Verification validity duration
Documents provided for verification must be valid at the moment of request. The day a document expires, the verification status of your trading account is automatically reset to zero.Your identity document should expire no sooner than six m...
How to upload documents?
Please make sure that files uploaded for verification have the right format. Accepted file types are .png, .jpeg, .jpg, .gif and .pdf. The total size of the files should not exceed 25 Mb and the resolution should be more than 400 pixels.Log...
